Dates
| 04 | Dec | 2008 | Conference Ends |
| 01 | Dec | 2008 | Conference Starts |
| 24 | Nov | 2008 | Late Registration Due |
| 03 | Nov | 2008 | Early Registration Due |
| 06 | Oct | 2008 | Authors Registration Due |
| 29 | Sep | 2008 | Sponsorships Notification |
| 15 | Sep | 2008 | Sponsorships Close |
| 01 | Sep | 2008 | Final Papers Due |
| 01 | Sep | 2008 | Sponsorships Open |
| 04 | Aug | 2008 | Acceptance Notice |
| 16 | Jun | 2008 | Submission Deadline |
Program
| 01 Dec 2008 | Opening |
| Tutorials | |
| Panels | |
| 02 Dec 2008 | Invited Talks |
| Sessions | |
| Invited Sessions | |
| Tutorials | |
| Panels | |
| Forum | |
| 03 Dec 2008 | Invited Talks |
| Paper Sessions | |
| Invited Sessions | |
| Panels | |
| Forum | |
| 04 Dec 2008 | Invited Talks |
| Workshops | |
| Awards and Closing |
Links
| - | Conference Program |
| - | Registration Information |
| - | Accepted Submissions |
| - | Submission Portal |
| - | ICEGOV2007 Portal |
| - | ICEGOV2007 Proceedings |
| - | ICEGOV2008 Proceedings |
Downloads
| - | Information for Participants.pdf |
| - | Call for Submissions.txt |
| - | Financial Support Form.zip |
| - | Submission Template - Word.zip |
| - | Submission Template - LaTeX.zip |
| - | Copyright Form.zip |
Contact
| Email: | icegov@icegov.org |
| URL: | www.icegov.org |
| United Nations University IIST Center for Electronic Governance |
| Visit: | Casa Silva Mendes, Est. do Engenheiro Trigo No. 4 Macao SAR, China |
| Mail: | P. O. Box 3058, Macao |
| Tel: | +853 28712930 |
| Fax: | +853 28712940 |
Conference Venue
| German University in Cairo |
| Visit: | Al Tagamoa Al Khames 11835 New Cairo City Egypt |
| Tel: | +20 2 27590682 |
| Fax: | +20 2 27581041 |
Title
Online Dispute Resolution
Date/Time
Wednesday 03 December 2008, 17:00 - 18:00
Moderator(s)
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Prof. Ethan Katsh |
Panelists
Ethan Katsh, University of Massachusetts, USA (organizer)
Graham Ross, Technology for Dispute Resolution, USA
Sanjana Hattotuwa, ICT4Peace Foundation, Sri Lanka
Description
Dispute resolution is a core governmental activity and one that occurs not only in courts but in almost all administrative and regulatory agencies. At times, a governmental agency will be a party to a dispute and at other times the agency will attempt to resolve conflicts between citizens, corporation or groups. At all times, there is a need for procedures that are transparent, efficient and effective.
E-government needs to be accompanied by dispute resolution processes that are consistent with the needs and expectations of users and with the online interactions that are at the heart of e-government. Traditional dispute resolution processes that require face to face meetings or employ paper were reasonable in the past but will appear anachronistic in the future. This panel will explore several key questions concerning the use of online dispute resolution by government. These include the following:
- Do disputes increase as governments move online?
- ODR in different governmental contexts
- The use of ODR in small claims courts
- Opportunities and challenges for ODR in less developed countries
- Technology and new approaches to dispute resolution
- Mobile phones and the future of ODR
Biography
Professor Katsh is a graduate of the Yale Law School and was one of the first legal scholars to recognize the impact new information technologies would have on law. He has authored three books on law and technology, Law in a Digital World (Oxford University Press, 1995) The Electronic Media and the Transformation of Law (Oxford University Press, 1989), and, with Professor Rifkin, Online Dispute Resolution: Resolving Conflicts in Cyberspace (2001). His articles have appeared in the Yale Law Journal, the University of Chicago Legal Forum, and other law reviews and legal periodicals. His scholarly contribution has been the subject of a Review Essay in Law and Social Inquiry (Summer 2002).
Since 1996, Professor Katsh has been involved in a series of activities related to online dispute resolution. He participated in the Virtual Magistrate project and was founder and co-director of the Online Ombuds Office. In 1997, with support from the Hewlett Foundation, he and Professor Rifkin founded the Center for Information Technology and Dispute Resolution at the University of Massachusetts. In 2001, he received a grant from the Markle Foundation to improve accessibility to domain name dispute rulings. The domain name dispute database was built in collaboration with the Cornell Law School Legal Information Institute.
From 1997-1999, Professor Katsh mediated a variety of disputes online, involving domain name/trademark issues, other intellectual property conflicts, disputes with Internet Service Providers, and others. In the Spring of 1999, he supervised a project with the online auction site eBay, in which over 150 disputes were mediated during a two week period. During the Summer of 1999, he co-founded Disputes.org, which later worked with eResolution to become one of four providers accredited by ICANN to resolve domain name disputes. He is also an adviser to SquareTrade.com, an Internet start-up focusing on online ADR.
Professor Katsh has chaired the UN International Forums on Online Dispute Resolution, held in Geneva in 2002 and 2003, Melbourne in 2004, Cairo in 2006, Liverpool in 2007, Hong Kong in December 2007, Victoria (Canada) in June 2008, and scheduled to be held in Israel in June 2009. He has been Visiting Professor of Law and Cyberspace at Brandeis University, is on the Board of Advisors of the Democracy Design Workshop, the legal advisory board of the InSites E-governance and Civic Engagement Project, the Board of Editors of Conflict Resolution Quarterly,and is a Fellow of the American Bar Foundation.
For the past three years, Professor Katsh has been co-Principal Investigator, with Professor Lee Osterweil and Dr. Norman Sondheimer of the UMass Department of Computer Science, of a National Science Foundation funded project to model processes of online dispute resolution. This work is also being coordinated with the United States National Mediation Board. In 2007, this project received a second grant from the National Science Foundation to conduct further research on ODR processes.
